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State Mercantile News


Have you been affected in any way by Cyclone Debbie?

Monday, 3rd April 2017

Cyclone Debbie has caused severe damage in Queensland and New South Wales. Our thoughts are with the communities currently facing the aftermath of this natural disaster. We appreciate the significant impact, directly and indirectly, on the lives and emotions of people coping with their unique situations.

We are here to help.

Our responsive call centre staff are available, Mondays to Thursdays from 07:30 to 20:00, Fridays from 07:30 to 18:30 and Saturdays from 09:00 to 15:00, to discuss and review your situation and help with solutions to get you through this difficult time. Please feel free to call them on 1300 087 006.

You may be eligible for assistance via your bank or insurance company. Please check with them. In addition, the Queensland Government confirmed that assistance is being provided through the jointly funded commonwealth-State Natural Disaster Relief and Recovery Arrangements. You can access more information about this on the following Disaster Management website.


State Mercantile has announced a new brand identity with the release of a new website and logo

Thursday, 28th April 2016

The new branding reflects the strong growth at State Mercantile and builds upon our commitment to being the market leaders in all aspects of customer care, compliance and complaints handling. The website was designed with the latest technologies and responsive web design standards taking the customer experience to a whole new level. This assists our customers to interact with us and resolve their accounts and queries with ease and efficiency.

We have always seen our role in the community as assisting customers to achieve financial freedom which our website reflects. Log in to your account now to see how the customer portal has changed and start managing your account today, or feel free to contact one of our friendly representatives on 1300 087 006 if you need any assistance with the transition.

Old Logo:
State Mercantile old logo
New Logo:
State Mercantile new logo