State Mercantile understands that at times our customers experience financial hardship. We recognise the need to deal with people under severe financial difficulties with empathy and understanding. Our Hardship Policy has been developed to assist you to manage your account in a mutually beneficial way.
So that we can assess your application in a timely manner please fill out all relevant sections of the following form and attach all documentary evidence in support of your application.
Please view our hardship policy here.