Frequently Asked Questions
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Q. How can I pay my account?
A. The best way to make payments on the account is to utilise our account management portal system. If your log in is not working, you can contact us on 1300 087 006 and one of our staff will be happy to assist.
We accept payments in number of ways;
- Direct Debit
- Credit Card
- Bpay
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Q. What are my alternatives to dealing with State Mercantile over the Telephone?
A. Please log into our account management portal to explore the options that are available to resolve your account.
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Q. What If I can’t afford to pay the account in full?
A. We are committed to dealing with you in fair and reasonable manner. We will tailor a solution to fit your individual circumstances. Please contact us to begin the discussion by logging into our account management portal or contact us on the following contact details:
- Phone (local) - 1300 087 006
- Email - manager@statemercantile.com.au
- Mailing Address - PO BOX 388, Toowong DC, QLD, 4066
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Q. If I miss a payment, how do I make it up?
A. Please utilise our account management portal or contact us on 1300 087 006 to ensure you make up your payment.
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Q. Why do I have to supply my personal financial information to State Mercantile?
A. This is an important step in the process as it allows us to assess your current situation and tailor a solution most suitable to you. Please log into our account management portal or contact one of our operators on 1300 087 006 to discuss your current situation.
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Q. How do I find out the current balance of my account?
A. By logging into our account management portal or by contacting one of our operators on 1300 087 006.
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Q. What do I do if my contact details change?
A. Please contact us to update your details by logging into our account management portal or by contacting one of our operators on 1300 087 006.