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About State Mercantile

About Us

State Mercantile is a specialised debt recovery provider, offering a demonstrated solution for the collection of heavily overdue and delinquent accounts. State Mercantile’s dedicated managers and highly trained team ensure the highest possible returns, even on debt that has previously been returned by prior collection agencies.

Our dedicated management team and highly trained staff ensure that customers are always dealt with fairly and with integrity. We understand that no situation is ever the same and always strive to reach a fair resolution with all customers that takes into consideration each individual circumstance.

Customer Service Charter

Our market leading Customer Service charter forms an integral part of our compliance and customer service culture, and ensures that all dealings with our organisation are completed in a fair and transparent manner with each of our stakeholders. For more information about our Customer Service Charter please click here.

Quality Management

As part of an ongoing commitment to excellence State Mercantile is qualified under ISO 9001 Quality Assurance.

Quality systems, policies and processes are designed to provide optimum service to our business partners and to reduce the risk of unsatisfactory outcomes. Our innovative approach ensures consistent service from an organisation committed to continuous improvement.

Our team exemplify the highest standards of ethics and professionalism in the debt collection industry. Our highly trained professionals understand the importance of maintaining our clients brand and reputation.

ISO9001 quality management
Information Security

State Mercantile is also qualified under ISO 27001 Information Security.

Information security sometimes called InfoSec is the process of safeguarding information from unauthorised access, use, destruction, modification or disclosure.

State Mercantile’s commitment to information security means our clients, customers and other stakeholders can have confidence that our systems to protect information are secure, effective and have been audited regularly.

ISO27001 information security